Mentions légales

Privacy Policy

Version dated March 06, 2026

ℹThis English translation is provided for information purposes only. The French version shall prevail in all circumstances.

Ts-Services SARL — www.ts-immo.ca

This English translation is provided for information purposes only. The French version shall prevail in all circumstances.

Introduction

Ts-Services is committed to protecting the privacy of users of its websites and services. This policy describes how we collect, process and protect personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Law 25 (Act respecting the protection of personal information in the private sector), and the EU General Data Protection Regulation (GDPR).

Data Controller / Privacy Officer: Ts-Services SARL, 10 rue de Duclus, 74300 Cluses, France — RCS Thonon-les-Bains 893960773 — rgpd@ts-immo.org.

I — Information Collected and Purposes of Processing

| Purpose | Legal basis (PIPEDA / Law 25 / GDPR) | Information concerned |

|---|---|---|

| Client account creation and management | Performance of contract / Consent | Name, email, hashed password |

| Order and invoicing management | Performance of contract / Legal obligation | Contact details, tokenised payment data, history |

| Contact request handling | Legitimate interest / Consent | Name, email, message |

| Newsletter | Consent | Email, preferences |

| Audience measurement (Google Analytics) | Consent | Anonymised browsing data |

| Security and fraud prevention | Legitimate interest / Legal obligation | Connection logs, IP addresses |

| Legal and accounting obligations | Legal obligation | Invoicing data (7 years / 10 years) |

We collect only the information strictly necessary for each purpose (principle of minimisation — PIPEDA, Law 25, GDPR).

II — Sharing of Personal Information

We do not sell or rent personal information. We may share it with:

Technical service providers (Vercel hosting, email delivery, marketing tools) acting as processors under contracts compliant with PIPEDA, Law 25 and GDPR
Judicial or administrative authorities, pursuant to a legal obligation
Potential acquirers, under equivalent confidentiality commitments

In accordance with Law 25, any contract for communication of personal information to a service provider must include adequate protection measures.

III — Retention Periods

Client account data: duration of relationship + 3 years; deletion after 36 months' inactivity
Invoicing data: 7 years (Canadian tax obligation) / 10 years (French accounting obligation)
Security logs: 12 months
Contact data: 3 years from last contact
Consent data: 3 years or until withdrawal
Real estate data (Gateway): subscription duration + 30 days, then permanent deletion

IV — Security

We implement appropriate technical and organisational measures in accordance with PIPEDA and Law 25:

TLS/HTTPS encryption in transit and at rest
Password hashing
Least-privilege access controls
Hosting at Vercel (San Francisco, United States)
Regular backups and business continuity procedures
Privacy Impact Assessments (PIAs) for high-risk processing activities, as required by Law 25

In the event of a privacy incident presenting a real risk of significant harm, we notify the OPC and affected individuals without delay, as required by PIPEDA and Law 25.

V — Cross-Border Transfers

Your information is hosted in the United States (Vercel) and/or the EEA. Any transfer outside Canada is governed by contractual measures ensuring a comparable level of protection, in accordance with PIPEDA and Law 25.

VI — Your Rights

Under PIPEDA, Law 25 and GDPR, you have the following rights:

Right of access: obtain a copy of your personal information
Right to correction: correct inaccurate information
Right to erasure: request deletion under applicable legal conditions
Right to object to automated decision-making (Law 25, s. 12.1): object to decisions based solely on automated processing
Right to portability (Law 25): receive your data in a structured, technology-based format
Right to withdraw consent at any time, without retroactive effect
Right to file a complaint with the OPC or the CAI

Contact: rgpd@ts-immo.org — response within 30 days.

Canadian supervisory authorities:

Office of the Privacy Commissioner of Canada (OPC)

30 Victoria Street, Gatineau, Quebec K1A 1H3 — www.priv.gc.ca

Commission d'accès à l'information du Québec (CAI) (Quebec residents)

525 René-Lévesque Blvd. East, Suite 2.36, Quebec City, QC G1R 5Y4 — www.cai.gouv.qc.ca

VII — Cookies

|---|---|---|---|

Analytics cookies are only set after explicit consent (valid 13 months, withdrawable at any time). In accordance with Law 25, refusing non-essential cookies has no negative consequences on access to the Website.

VIII — Privacy Officer

In accordance with Law 25, Ts-Services has designated a Privacy Officer, reachable at: rgpd@ts-immo.org.

IX — Updates

Material changes will be notified by email and published on the Website with reasonable advance notice.

X — Contact

rgpd@ts-immo.org | Ts-Services SARL, 10 rue de Duclus, 74300 Cluses, France